Frequently Asked Questions

How do I place an order?

Simply browse our collection, select your preferred football boots or gear, choose your size and surface type, and add them to your cart. Follow the checkout process to enter your shipping details and complete your purchase.

Can I change or cancel my order after placing it?

We process orders quickly to get them to you as soon as possible. If you need to change or cancel your order, contact us immediately via WhatsApp or Email. We'll do our best to accommodate your request, but once your order has been shipped, changes are no longer possible.

Will I receive an order confirmation?

Yes. You will receive a confirmation email immediately after placing your order. This email includes your order summary and purchase details. If you don't see it, please check your spam folder or contact us.

Do you offer free shipping?

Yes. We offer free worldwide shipping on every order, with no minimum spend and no hidden fees. Express delivery options are also available at checkout for select regions.

How long does delivery take?

Standard delivery typically takes 10–15 business days to most locations. Please note that this is an estimate — customs checks, public holidays, and local postal services can occasionally impact delivery speeds. We recommend allowing extra time during peak seasons.

Do you ship to my country?

We ship worldwide. No matter where you are, we'll get your football boots and gear to your doorstep. If you have any concerns about shipping to your specific location, please contact us before placing your order.

Will I receive a tracking number?

Yes. You will receive an email with a tracking number the moment your order ships. You can use this number to track your package live and see its expected arrival date.

What about customs, duties, and taxes?

International orders may be subject to customs clearance procedures, import duties, or taxes levied by your country's customs authority. These charges, if applicable, are the responsibility of the recipient and are not included in the product price or shipping cost. We recommend checking with your local customs office for more information before placing your order.

What is your return policy?

We offer a 7-day, no-risk return policy. You can return items for the following reasons: wrong size, wrong items shipped, or defective items. Items must be unworn, unwashed, and in their original packaging with all tags attached.

How do I start a return?

Contact us via WhatsApp or Email — our team will guide you through the process and provide full instructions on how to proceed with your return.

Are there any fees for returns?

Shipping and handling charges are non-refundable. A 20% re-stocking and processing fee will be deducted from your refund, and return shipping fees are the responsibility of the customer — unless the return is due to our error (wrong item shipped or defective product), in which case we will cover return shipping and waive the re-stocking fee.

When will I receive my refund?

Refunds will be issued to your original payment method once the returned item has been inspected and approved. Please allow up to 7 business days for the refund to appear in your account, depending on your payment provider.

How do I choose the right size?

We recommend checking the size guide available on each product page. If you're between sizes, we suggest sizing up for a more comfortable fit, especially for leather boots that may stretch over time. If you have any doubts, feel free to contact us for personalized advice.

What surface type should I choose?

Choose your boots based on the surface you play on most often:

• FG (Firm Ground): for natural grass pitches.
• AG (Artificial Grass): for artificial grass and 3G surfaces.
• SG (Soft Ground): for wet, soft natural grass.
• Turf / Indoor: for hard, artificial surfaces or indoor courts.

Are your football boots authentic?

UniSportKick is an independent provider of high-quality football boots and gear, inspired by the world's most iconic designs. We are not affiliated with any official brand. We focus on delivering premium performance and style at fair prices, made with durable materials and modern production techniques.

What payment methods do you accept?

We accept major credit cards, PayPal, and other secure payment options available at checkout. All payments are processed securely through trusted third-party payment processors.

Is my payment information secure?

Absolutely. We employ robust security measures to protect your data. All sensitive information is encrypted and handled exclusively by qualified payment processors. We do not store full payment card details on our servers.