Make sure your email address is correct.
Order confirmation will be sent to your email,pls notify us within 24 hours by email.
If for any reason you are not completely satisfied with the quality or fit of any products you receive, we will gladly refund your payment in full, less shipping and handling charges, so long as you return the item within 7 days of our delivery.Merchandise must be returned unworn, with original packaging.
Can not accept a refund or exchange:
1.All the products are the same as you see from our website,pls make sure you like it and place an order. Unfit /dislike can not offer you a refund or exchange.
2. Make sure your size before you placed an order. If it is the right size sent, we unforturnately can not offer you a refund or exchange.
3.Worn out toes, cleats and soles on shoes ,cannt accept a refund or exchange,we cannt promise how long you can wear.
4.Damage from forcing heel into rear of shoe
Improper care (i.e. dry rotting, mildew, etc.)
Tongues that have been ripped or have been pulled out ,cannt accept a refund or exchange.
Once you placed an order, and want to cancel order, pls notify us within 24 hours by email.Orders cannot be canceled once it has been dispatched.
If you fail to provide us with a prompt notification, we will not authorize your cancel order.
Returns & Exchanges and Refund:
1.Wrong items (sent the wrong products with your order)
2.Wrong size(sent the wrong size with your order,such as ordered uk8,we sent you uk9,means wrong size)
For a refund.
We do not cover the shipping cost of return & exchange, you will be responsible for the return postage for the shipping.
Shipping costs and handling charges are none refundable(it will be reduced from the amount of 15% from your order amount).
Late or Missing refunds:
Due to international refund, as there may be a delay before your refund is officially posted.For the bank to process our refund request (1 - 3 weeks)